Notification Work flow QVIA Being an Ux designer I worked on couple of projects in IQVIA. One was The existing CRM system which was having very deep nested site hierarchy which was difficult to navigate and use. To Start redesign, understanding of Task flow was crucial. I created and Task flow . This was appreciated and helpful in the process of redesigning if the site.
Also Created Detailed sitemap which helped them to understand what kind of information, breadth, and depth of navigation hierarchy for any new as well as existing team members.
The Problem
The current Notification workflow is complicated for users Due to which it becomes time-consuming and non-efficient task.
Requirement
To redesign the Notification workflow with a simple approach and user-friendly design.
OCE Site Flow
Wire framing- Notification Work flow
Impact
Better vision of task flow gave a better understanding for redesigning the creating task hierarchy for the same.
The user’s efficiency is improved by 3x for discoverability of Notification and Task management.